Frequently Asked Questions (FAQ)
Last updated: 26 November 2025
Do you ship worldwide?
Yes, we ship to the UK, USA, Canada, Europe, Egypt, South Africa, India, and over 180 international destinations.
How long does delivery take?
Delivery times depend on your location:
- United Kingdom: 3–7 business days
- Europe: 4–8 business days
- USA & Canada: 5–10 business days
- Egypt, South Africa, India: 7–12 business days
We use trusted express couriers (DHL/FedEx) with tracking provided. Faster local delivery options coming soon as we expand warehouses.
Can I track my order?
Yes. A tracking link will be emailed to you once your order is dispatched.
You can also use the Track Your Order page on our website.
What if I need to change my order?
If the order has not yet been processed, we can amend it.
Please email us as soon as possible: admin@theelektronicstorecom.com
Will I pay customs or import tax?
Most orders do not incur customs fees.
If your country charges import taxes, they remain the buyer’s responsibility.
Can I return or exchange an item?
Yes, we offer a 14-day return window for unused items in their original condition.
Please refer to our Refund Policy for full details.
What if I receive a damaged item?
Please contact us within 7 days with photos of the damage and your order number.
We will replace or refund the item immediately.
Email: admin@theelektronicstorecom.com
How do I contact customer support?
Email us at admin@theelektronicstorecom.com
Support hours: Monday to Friday, 9AM–6PM
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