Refund Policy

Last updated: 26 November 2025

Thank you for shopping with The Elektronic Store. We want every customer to feel confident when placing an order with us. This policy explains how refunds, returns, and replacements are handled.

1. Order Cancellations (Before Shipping)

If you need to cancel your order, please contact us immediately at admin@theelektronicstorecom.com.
Orders that have not yet been processed or dispatched may be cancelled and fully refunded.
Once an order has been packed or shipped, it can no longer be cancelled.

2. Returns & Refund Eligibility

To qualify for a return or refund:

• The item must be unused, unopened, and in original packaging

• You must contact us within 14 days of receiving your order

• A clear explanation of the reason for return must be provided

• A receipt or proof of purchase may be requested

We cannot accept returns for:

• Items damaged by the customer

• Items without original packaging

• Items returned without prior approval

• Personal-care, hygiene-sensitive, or perishable items

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at admin@theelektronicstorecom.com.
Include:

• your order number,

• photos or video of the issue,

• a brief description of the problem.

Depending on the case, we may offer:

• a replacement,

• a reshipment, or

• a full/partial refund.

4. Lost or Delayed Orders

If tracking has not updated for an extended period or the delivery is significantly delayed, we will investigate with the courier.

If the parcel is confirmed lost, we will either:

• reship the item at no cost, or

• issue a full refund.

5. Change of Mind Returns

We do not accept change-of-mind returns once the order has been dispatched.

6. Refund Processing Time

Once your refund is approved, it will be processed within 2–5 business days back to your original payment method.
Your bank or card issuer may take additional time to complete the transfer.

7. Contact Us

If you have any questions regarding refunds or returns, please contact our support team:

The Elektronic Store – Customer Support
Email: admin@theelektronicstorecom.com
Support Hours: Monday–Friday, 9AM–6PM