Ulefone Note 16 Pro Smartphone

Last Updated: 22 December 2025

Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• Once your order has been dispatched, you will receive an email with your tracking details.

Delivery Times Delivery times begin after payment is confirmed and the order is shipped. We offer free express shipping to all destinations using trusted couriers (DHL/FedEx) with full tracking.

Estimated delivery times by region:

• United Kingdom: 3–7 business days
• Europe (Austria, Belgium, Bulgaria, France, Germany, Netherlands, and other eligible countries): 4–8 business days
• USA & Canada: 5–10 business days
• Egypt: 7–12 business days
• South Africa & India (and other international destinations): 7–12 business days

Order Tracking

• A tracking link will be emailed to you once your order has shipped.
• You can also track your shipment via the “Track Your Order” page on our website.

Shipping Fees and Currency

• All shipping is free worldwide.
• All prices on our website are shown in GBP (£).

Incorrect or Incomplete Addresses

• Please ensure your delivery address is complete and accurate at the time of ordering.
• If a parcel is returned to us due to an incorrect or incomplete address, we may charge an additional shipping fee to resend the order.

Customs, Duties and Import Taxes

• For international orders, local customs offices may charge import duties, taxes or handling fees.
• These charges are not included in our product prices or shipping fees and are the customer’s responsibility.
• We recommend checking with your local customs office for more information before placing an order.

Delayed or Lost Deliveries

• If your order has not arrived after the maximum estimated delivery time for your region, please contact us.
• We will investigate with the courier and keep you updated throughout the process.

Refused or Unclaimed Parcels

• If a parcel is refused or not collected from the courier or local post office, it may be returned to us.
• In such cases, we may deduct the original shipping cost and any return fees from your refund (where applicable).

Changes to This Shipping Policy

• We may update this Shipping Policy from time to time to reflect changes in our logistics partners or delivery options.
• The most recent version will always be published on this page.

Customer Support For any questions about shipping or delivery, please contact our support team:

• Email: admin@theelektronicstorecom.com
• Support Hours: Monday–Friday, 9AM–6PM